Refund & Cancellation Policy

Understanding Our Model

PhyFix serves as a platform that connects students with independent tutors. As we follow a zero commission model, all payments are made directly between students and tutors. PhyFix does not handle or process payments for tutoring sessions. Therefore, refund terms for tutoring sessions are agreed upon directly between students and their chosen tutors.

Free Demo Sessions

We strongly encourage all students to book a free demo session before committing to paid tutoring. This allows you to:

• Evaluate the tutor's teaching style
• Ensure compatibility with your learning needs
• Discuss your goals and expectations
• Agree on payment terms before starting

By taking advantage of free demos, you can make an informed decision before any payment is made.

Cancellations

Since payments are made directly to tutors, cancellation terms vary by tutor. We recommend the following best practices:

• 24+ hours notice: Full refund or reschedule typically available
• 12-24 hours notice: Partial refund or reschedule may be offered
• Less than 12 hours: Subject to tutor's individual policy
• No-shows: May result in forfeiture of session fee

We advise you to discuss and agree on cancellation terms with your tutor before starting paid sessions.

How to Request a Refund

If you are dissatisfied with a tutoring session:

1. First, try to resolve the issue directly with your tutor
2. If unresolved, contact PhyFix support via WhatsApp at +91 8684901516
3. We will discuss the issue with the tutor and try to mediate
4. We aim to resolve all disputes within 2-3 days

Amount of Refund

Since payments are made directly to tutors, refund amounts are determined by mutual agreement between you and the tutor. PhyFix will assist in mediation but the final refund decision rests with the parties involved. We encourage tutors to maintain fair and transparent refund policies.

Platform Services

PhyFix currently does not charge any platform fees. If we introduce any paid premium services in the future, specific refund terms will be provided at the time of purchase with their own clearly defined refund policy.

Dispute Resolution

In case of disputes between students and tutors regarding payments or refunds:

• Contact us immediately with details of the issue
• We will review the history and circumstances of the dispute
• Our team will mediate to find a fair resolution
• We aim to resolve disputes in a way that keeps both parties satisfied

If you are not satisfied with the outcome, you can reach our founder at ashishpachar27@gmail.com.

Tutor Guidelines

We encourage tutors registered on PhyFix to:

• Maintain clear and fair refund policies
• Communicate cancellation terms upfront before starting paid sessions
• Offer free demo sessions to prospective students
• Respond promptly to student concerns and refund requests

Contact for Refund Queries

For any questions regarding refunds or to report a dispute, please contact us:

Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated revision date.